Delivery and Returns

Last updated: 4 October 2026

We deliver Playden orders island-wide across the Maldives, and delivery is free on every order. This page explains how delivery works and what to do if you need to return or exchange something. It forms part of our Terms of Service.

Delivery

Where we deliver

• Malé, Hulhumalé and Vilimalé: delivered to your door by the Playden team.

• Other islands and resorts: sent island-wide by ferry, speedboat or cargo service.

Free delivery and delivery times

Delivery is free on every order, with no minimum spend, wherever you are in the Maldives. The estimated delivery time for your address is shown at checkout.

• Orders are processed on working days. Orders placed on Fridays or public holidays are processed on the next working day.

• Times are estimates. Weather, sea conditions and transport schedules can cause delays, especially for island deliveries.

Island deliveries

• We pack your order and hand it to the ferry, speedboat or cargo service for your island. We will share the boat details or tracking information with you.

• Collect your parcel from the jetty or cargo point on time. Responsibility for the parcel passes to you once it is handed to the transport service.

Receiving your order

• Make sure your delivery address and phone number are correct, and that someone is available to receive the parcel.

• Our team will call before arriving. If we can't reach you or no one is available, we will try once more. After that, we will contact you to arrange a new delivery time or store pickup.

• Check your parcel when it arrives. If the box is visibly damaged, take photos before you open it.

Store pickup

You can also collect your order from Playden Malé, Lonuziyarai Magu. Bring your order number. We will let you know when your order is ready.

Returns and exchanges

Damaged, faulty or wrong items

• Report the problem within [3] days of delivery, with photos of the item and its packaging.

• Once confirmed, we will replace the item or give you a full refund.

• We cover the return delivery cost for damaged, faulty or wrong items.

Change of mind

• Unused items in their original, unopened and undamaged packaging can be returned or exchanged within [7] days of delivery or purchase.

• Bring the item to our store with your receipt or order number. For island orders, contact us first to arrange the return.

• For change-of-mind returns, you pay the cost of sending the item back to us. You can also return it free of charge at our store.

Items we can't take back

Unless they are faulty, we can't accept returns of:

• Opened toys, games, puzzles and building sets

• Diapers, baby care and hygiene products

• Personalised or custom-made items

• Printing, scanning, laminating and binding services

• Gift cards, and items bought on clearance or marked as final sale

Manufacturer warranty

Some products, such as electronic toys, come with a manufacturer warranty. If a fault appears after the return period, contact us and we will help you claim under the warranty.

Refunds

• We check returned items within [3] working days of receiving them.

• Approved refunds are made to the original card used for payment. In-store cash purchases are refunded in cash or as store credit.

• Card refunds can take 7 to 14 working days to appear, depending on your bank.

• Exchanges for a different item are subject to stock. You pay any price difference, or we refund it to you.

Cancelling an order

You can cancel an order for a full refund until it has been dispatched. Contact us as soon as possible with your order number. Once an order has been dispatched, the returns terms above apply.

How to contact us

• Store: Playden Malé, Lonuziyarai Magu, Malé, Maldives

• Phone / Viber: +9607221166

• Email: office@playden.mv

• Instagram, Facebook and TikTok: @playden.mv

Please include your order number and photos where relevant so we can help you quickly.